These guys have got to be the only mechanics/business peeps? i can actually go in and not feel embarrassed or uncomfortable by. They greet you kindly, amazing hospitality! I don't like talking to people (shy) but i don't feel nervous to call them when i find something wrong with my car. Recently had an oil change and rotation, few days later heard something was off on my tire. I didnt have to wait hours or days to get an appointment, it was basically a "when do you want to come in?" and that was that. You told him. probably not like that all the time but thats been my luck which is great on a weird schedule! I needed my tire balanced, ok, great! But then i found out all my tires were without weights...i needed to get them all done. I had only planned on the one but its a pretty bad idea to just get one done, im sure. I didnt think i had the funds in my bank so i apologized that i can only get one done and that was no problem but he recommended the others be done. I left and shortly after found out i had enough to get the other 3 balanced and so i called them back up and i said i could be back in a couple minutes and they took my car right on in. I didn't get scolded, i didn't feel ridiculed, it was just great and comfortable =) Its so greatly appreciated the way they are and the little treats they leave you is the funniest and best thing i've seen from any business ever! If i get stressed out about how much i've spent i always end up smiling when i find that little card on my seat!(the prices are WAY better compared to a lot of places who have charged me like 3x Honest-1's prices. If not, it seems worth it!) It may be a small thing but it makes a HUGE impact. Thank you, you guys!! I recommend the hell out of them!