First time at the shop today. I called & they got me in right away for an oil change. The price was the same as I had priced at other places. The waiting area is very clean, well stocked with reading material, plenty of seating and very spacious with a TV. They have a great little kids area too. The customer bathroom is like going into a fancy hotel. . . one of the only 'mechanic shop' bathrooms I've every been impressed with. Friendly staff & only took about an hour. Instead of waiting, I walked to the grocery store next door. Killed 2 birds with 1 stone this morning. :) I will be back to this shop for any more work I need done.